Shipping policy

Shipping Policy

Last updated: 07/01/2026

1. Order Processing

Gift Jewellery processing times are displayed on the relevant product page or order confirmation.

Custom Jewellery production begins after the required deposit and design approval have been received. Production time and shipping time are separate.

2. Shipping Costs

Standard shipping is included in the quoted price unless otherwise stated.

Additional charges may apply for:

express delivery;
remote locations;
redelivery;
an address correction;
special insurance;
another service requested by the customer.

3. Estimated Delivery

Estimated delivery after dispatch is generally 5–15 business days.

Delivery times may vary depending on:

destination;
courier service;
customs processing;
public holidays;
weather;
remote-area delivery;
international transport disruptions.

All delivery dates are estimates unless expressly confirmed as guaranteed.

4. Tracking

Tracking information will be provided after dispatch where available.

Customers are also responsible for monitoring tracking updates and contacting us promptly if a delivery issue appears.

5. Delivery Address

Customers must provide a complete and accurate delivery address.

Additional charges may apply where a parcel must be redirected or resent because the customer supplied incorrect or incomplete information.

6. Signature and Safe Delivery

High-value orders may require a signature.

Customers should not authorise unattended delivery unless they accept the risks associated with leaving the parcel at the nominated location.

7. Delayed Parcels

If a parcel is materially delayed, please contact us so we can investigate with the courier.

We will remain responsible for working with the customer and courier to provide an appropriate solution where the order is not supplied within the agreed or a reasonable period.

8. Lost Parcels

A parcel will not automatically be treated as lost merely because tracking is delayed.

Where the courier confirms that a parcel has been lost, Bespoke Moment will provide an appropriate resolution, which may include replacement or refund depending on the circumstances.